…really looking into purchasing real estate and my husband and I are younger, I wanted someone that was going to take us seriously and treat us with the same amount of respect that my parents would get if they went looking for a home. I sent James and email and later that night spoke with him over the phone. He was very professional and totally understood my need to feel like we were a team through this process. He was very straight forward about how the current housing market was working and gave some very good suggestions on how we could position ourselves to stand out in a very active market. We meet face to face the following weekend.
My husband and I were initially looking for a condo to start out in. When we meet James he had three condos to look at. By the end of the first day out with James we saw a condo we loved and decided to put a bid in. James walked us through the entire process of submitting an offer. My husband and I were very excited, James did such a good job of explaining how the process worked we did not feel overwhelmed just very excited. We found out three days later that our bid was accepted over 15 others. Although we were extremely happy about our bid being accepted we had started to have second thoughts about purchasing a condo vs. a house. After talking it over for a few hours we decided it would be a better move for us to look for a house instead of a condo. I distinctly remember the conversation with James, I was a little nervous to make the call because I did not want him to feel like we were not committed to this process and ungrateful for all of the work he had done to get us the condo. In very typically James fashion he was great. He reassured me that all he wanted was the best fit for my husband and I. We had a very collaborative conversation about how our housing search was going to go. I got of the phone so thankful that I had found such a wonderful and understanding real estate agent.
Two weeks later we found our house. James worked just as hard to get us into our home the second time around. At the time we were one of many bids that were trying to get the house. When I got the call from James that our bid had been accepted my husband and I were so overjoyed. We later learned that we were not the highest offer the seller had got but due to all of the hard work James had done we were the ones who were going to get it.
Our story is a testament to how great of a team you can be with your realtor. James will be the first person we call if we decide to move. We both thank James tremendously for everything he did for us, I know he will continue to offer the same exceptional customer service to everyone he works with.
— Nick and Susan – Long Beach